© 2025 Wallacea Dive Cruise. Web Design & Development by Kesato & Co.
Here, you will find essential information regarding our liveaboard booking policies, dive trip booking terms, and dive travel terms and policies. We aim to ensure a seamless and memorable experience for all our guests, so we encourage you to review these terms carefully. Should you have any questions, feel free to reach out—we’re here to assist you every step of the way.
Wallacea Dive Cruise is the commercial brand for 2 Companies:
Thank you for your interest in booking a cruise with Wallacea Dive Cruise.
Please take the time to carefully read the following terms and conditions. With your confirmed booking, you automatically agree to these conditions.
Airport – Boat – Airport transfers at cruise departure and arrival location.
All meals and snacks on board. Drinking water, hot drinks, soft drinks and juices.
Generally, there is no dive on the arrival day. If guests are all on board early and if there is dive site close to the embarkation point then we will propose a check dive.
All the dives guided, (3-day dives + night dive when possible, 1 dive on the last day of cruise, (the last dive must be done 24 hours before flight). The number of dives differs according to cruise itinerary and number of days. Please refer to our website or the PDF cruise sheet for the specific number of dives of each trip.
Nitrox fills for certified divers.
Aluminum 80 CF diving tank, diving weights, weight belts.
Starlink WIFI connection.
International and Domestic flights, transit hotel.
Harbor and Park Fees: see details in the price list. These fees are subject to changes, new fees could be introduced.
Diving and snorkeling gear (see onboard prices section)
Scuba diving courses (see onboard prices section)
100 cf tank (15 liters)
Laundry, massage service on board, use of a satellite phone
Crew gratuities (10%-15% of the cruise rate suggested)
Cancellation and (mandatory) dive Insurances
Beer, wine, and alcoholic beverages
2.1 DEPOSIT FOR INDIVIDUAL BOOKINGS:
All reservations must be made by electronic mail, if possible with the appropriate form that can be downloaded on www.wallacea-divecruise.com, and states the cruise date to which the reservation refers, the number of berths required, all passenger names, and any special requirements. All prices published on the website are meant as cash prices, respectively when money is wired via bank transfer.
A deposit of 20% of the total price per person is to be sent to confirm the booking (payment details in Clause 13) no later than 10 days after the date of the receipt of the invoice. If this booking fee is not received within the stated period of time, then your reservation is nullified and we cannot guarantee you that your required berths will be available for your desired cruise.
2.2 DEPOSITS FOR GROUPS AND FULL CHARTER BOOKINGS:
Payment of the balance for individual booking or boat charters must be made to Wallacea Dive Cruise 90 days before cruise departure.
If full payment of the balance is not received by this date then Wallacea Dive Cruise can cancel the booking and enforce cancellation policy as set out in Clause 5.
3.1 SHORT NOTICE BOOKINGS
Full payment must be made to Wallacea Dive Cruise at the time of booking if the reservation is made less than 90 days prior to departure. Please refer to payment instructions in Clause 4.
4.1 BANK TRANSFERS
Payments can be made by transfer to our bank account in Indonesia. Account numbers will be provided in the corresponding invoice. Transfers should mention the cruise reference and passenger(s) full name(s).
4.2 CREDIT CARD PAYMENT
We accept credit card payments through Flywire.
2.75% surcharge applies to the payment. Please contact us for details if you wish to pay with your credit card.
4.3 ONBOARD PAYMENT
On board payments (Dive equipment rental, drinks, park entry fees, etc..) have to be done in cash. Currencies accepted are Euros, US Dollars, Singapore Dollars, Australian Dollars, Yen, Swiss Francs and Indonesian Rupiah. Alternatively, they can be prepaid on a specific bank account.
5.1 GENERAL:
5.2 CANCELLATION FEES:
The date that Wallacea Dive Cruise receives the alterations to the reservation by electronic mail will be the date used to determine whether a fee will be charged. On Saturdays, Sundays, and public holidays, the next working day will count.
5.3.1 CANCELLATION FEE POLICY FOR INDIVIDUAL BOOKINGS:
The following cancellation fees are charged for cancellations :
5.3.2 CANCELLATION FEE POLICY FOR GROUPS OR FULL CHARTERS:
5.3.3 RESCHEDULING POLICY
A rescheduling request is considered equivalent to a cancellation and is subject to the same cancellation fees as outlined above.
5.3.4 REDUCTION OF NUMBER OF PASSENGERS ON A FULL CHARTER
In case the group mumber is reduced, the deposits paid can be used for the new group. However, accoding the the size of the new group, the amount of free passengers and therefore the individual rate for each passenger may be subject to changes.
5.4 TRAVEL CANCELLATION INSURANCE:
It is highly recommended that all customers purchase travel cancellation insurance.
5.5 SUBSTITUTE PASSENGERS:
If for any reason a passenger cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of Wallacea Dive Cruise. Passenger substitution will be allowed up to 3 days, or less depending on the cruise, prior to the day of departure. Wallacea Dive Cruise takes no responsibility for changes to any bookings not made by Wallacea Dive Cruise on behalf of the passenger (i.e. air tickets, hotel reservations, etc.). A fee will be charged pursuant to Clause 5.2.
5.6 IN CASE A PASSENGER DOESN'T SHOW UP AT THE MEETING POINT BEFORE THE CRUISE DEPARTURE:
If a passenger doesn't show up at the meeting point (airport, harbor, boat, etc...), Wallacea dive cruise staff will wait for him up to 3 hours if informed or as much as possible (according to the departure time foreseen and the other passenger's expectations) if not.
In both cases, Wallacea cannot be held responsible. The "no show" of the passenger is then considered as a last-minute cancellation. The passenger can't expect any refund from Wallacea Dive Cruise.
5.7 INSURANCE
Medical evacuation insurance that covers diving activities is mandatory. We highly recommend our passengers to purchase additional insurance that covers trip cancellation, diving equipment and luggage.
6.1 CHANGES BEFORE CONCLUSION OF THE CONTRACT:
Wallacea Dive Cruise reserves the right to make alterations and changes to brochure information, service descriptions, and prices in the brochures and price lists at any time before the time of booking. Should the necessity arise, Wallacea Dive Cruise will inform the agent or individual client prior to entering the contract. The date the contract is entered is the date that a booking fee is received by Wallacea Dive Cruise.
6.2 CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED:
In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows:
1. Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, sales taxes, etc.) Currency fluctuations.
2. Wallacea Dive Cruise reserves the right to raise the agreed price up to 90 days prior to departure.
6.3 ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE:
Wallacea Dive Cruise reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Wallacea Dive Cruise will make every effort to offer equivalent alternatives of a comparable standard. Wallacea Dive Cruise will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.
6.4 ITINERARY CHANGES & ADJUSTMENT
All itineraries are provisional and may be amended at any time. Changes may be required due to safety considerations, park or site closures, weather conditions, government regulations, or other external or operational factors beyond our control. We reserve the right to make such changes without prior notice where necessary. No refunds or compensation will be provided for itinerary changes made for these reasons.
7.1 FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN:
W.D.C reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, W.D.C will advise the agent at the earliest possible date.
A credit note or a refund (according to the agent request) of the invoice amount will be issued by W.D.C in such instance. If the invoice includes flight tickets issued by WDC on behalf of the agent, the flights amount refunded (or included in the voucher) will be the same as the amount refunded by the airline to WDC.
7.2 TRIP CANCELLATION BY WALLACEA DIVE CRUISE FOR OTHER REASONS:
W.D.C reserves the right to cancel a trip for other reasons that are unavoidable and will inform the agent atthe earliest possible date. In this case, W.D.C will do his best to find an alternative solution for the customer,and, if not possible, issue a credit note or refund of the total invoice amount (according to the agent request).
