Here, you will find essential information regarding our liveaboard booking policies, dive trip booking terms, and dive travel terms and policies. We aim to ensure a seamless and memorable experience for all our guests, so we encourage you to review these terms carefully. Should you have any questions, feel free to reach out—we’re here to assist you every step of the way.
Wallacea Dive Cruise is the commercial brand for 2 Companies:
Thank you for your interest in booking a cruise with Wallacea Dive Cruise.
Please take the time to carefully read the following terms and conditions. With your confirmed booking, you automatically agree to these conditions.
Accommodation in a double-bed or twin-bed cabin.
Full board including all soft drinks, coffee, tea
3 daily guided dives + night dives depending on the itinerary. All the dives are subject to weather conditions and transit time. There is no diving on the days of arrival and departure except if mentioned on the cruise information sheet, and there are only 2 dives on the penultimate day of the cruise.
80 cf tank (12 liters), and weight belt
Land excursions depending on the safari program
Transfer from the airport to the boat and back to the nearest airport
Nitrox fills
International and Domestic flights, transit hotel.
Harbor and Park Fees: see details in the price list. These fees are subject to changes, new fees could be introduced.
Diving and snorkeling gear (see onboard prices section)
Scuba diving courses (see onboard prices section)
100 cf tank (15 liters)
Laundry, massage service on board, use of a satellite phone
Crew gratuities (10%-15% of the cruise rate suggested)
Cancellation and (mandatory) dive Insurances
Beer, wine, and alcoholic beverages
2.1 DEPOSIT FOR INDIVIDUAL BOOKINGS:
All reservations must be made by electronic mail, if possible with the appropriate form that can be downloaded on www.wallacea-divecruise.com, and states the cruise date to which the reservation refers, the number of berths required, all passenger names, and any special requirements. All prices published on the website are meant as cash prices, respectively when money is wired via bank transfer.
A deposit of 20% of the total price per person is to be sent to confirm the booking (payment details in Clause 13) no later than 10 days after the date of the receipt of the invoice. If this booking fee is not received within the stated period of time, then your reservation is nullified and we cannot guarantee you that your required berths will be available for your desired cruise.
2.2 DEPOSITS FOR GROUPS AND FULL CHARTER BOOKINGS:
Payment of the balance for individual booking or boat charters must be made to Wallacea Dive Cruise 90 days before cruise departure.
If full payment of the balance is not received by this date then Wallacea Dive Cruise can cancel the booking and enforce cancellation policy as set out in Clause 5.
3.1 SHORT NOTICE BOOKINGS
Full payment must be made to Wallacea Dive Cruise at the time of booking if the reservation is made less than 90 days prior to departure. Please refer to payment instructions in Clause 4.
4.1 BANK TRANSFERS
Payments can be made by transfer to our bank account in Indonesia. Account numbers will be provided in the corresponding invoice. Transfers should mention the cruise reference and passenger(s) full name(s).
4.2 CREDIT CARD PAYMENT
We accept credit card payments through Flywire.
2.75% surcharge applies to the payment. Please contact us for details if you wish to pay with your credit card.
4.3 ONBOARD PAYMENT
Onboard payments have to be done in cash or bank transfer (possibility of prepayment for park fees & equipment rental). Most currencies are accepted.
5.1 GENERAL:
5.2 CANCELLATION FEES:
The date that Wallacea Dive Cruise receives the alterations to the reservation by electronic mail will be the date used to determine whether a fee will be charged. On Saturdays, Sundays, and public holidays, the next working day will count.
5.3.1 CANCELLATION FEE POLICY FOR INDIVIDUAL BOOKINGS:
The following cancellation fees are charged for cancellations :
5.3.2 CANCELLATION FEE POLICY FOR GROUPS OR FULL CHARTERS:
5.3.3 RESCHEDULING POLICY
A rescheduling request is considered equivalent to a cancellation and is subject to the same cancellation fees as outlined above.
5.3.4 REDUCTION OF NUMBER OF PASSENGERS ON A FULL CHARTER
In case the group mumber is reduced, the deposits paid can be used for the new group. However, accoding the the size of the new group, the amount of free passengers and therefore the individual rate for each passenger may be subject to changes.
5.4 TRAVEL CANCELLATION INSURANCE:
It is highly recommended that all customers purchase travel cancellation insurance.
5.5 SUBSTITUTE PASSENGERS:
If for any reason a passenger cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of Wallacea Dive Cruise. Passenger substitution will be allowed up to 3 days, or less depending on the cruise, prior to the day of departure. Wallacea Dive Cruise takes no responsibility for changes to any bookings not made by Wallacea Dive Cruise on behalf of the passenger (i.e. air tickets, hotel reservations, etc.). A fee will be charged pursuant to Clause 5.2.
5.6 IN CASE A PASSENGER DOESN'T SHOW UP AT THE MEETING POINT BEFORE THE CRUISE DEPARTURE:
If a passenger doesn't show up at the meeting point (airport, harbor, boat, etc...), Wallacea dive cruise staff will wait for him up to 3 hours if informed or as much as possible (according to the departure time foreseen and the other passenger's expectations) if not.
In both cases, Wallacea cannot be held responsible. The "no show" of the passenger is then considered as a last-minute cancellation. The passenger can't expect any refund from Wallacea Dive Cruise.
5.7 INSURANCE
Medical evacuation insurance that covers diving activities is mandatory. We highly recommend our passengers to purchase additional insurance that covers trip cancellation, diving equipment and luggage.
6.1 CHANGES BEFORE CONCLUSION OF THE CONTRACT:
Wallacea Dive Cruise reserves the right to make alterations and changes to brochure information, service descriptions, and prices in the brochures and price lists at any time before the time of booking. Should the necessity arise, Wallacea Dive Cruise will inform the agent or individual client prior to entering the contract. The date the contract is entered is the date that a booking fee is received by Wallacea Dive Cruise.
6.2 CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED:
In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows:
1. Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, sales taxes, etc.) Currency fluctuations.
2. Wallacea Dive Cruise reserves the right to raise the agreed price up to 90 days prior to departure.
6.3 ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE:
Wallacea Dive Cruise reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Wallacea Dive Cruise will make every effort to offer equivalent alternatives of a comparable standard. Wallacea Dive Cruise will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.
7.1 FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN:
Wallacea Dive Cruise reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics, etc.) or unavoidable acts of man (i.e. war, riots, strikes, etc.). In the event of this happening, Wallacea dive Cruise will advise the customer at the earliest possible date. W.D.C will issue a voucher with an amount equivalent to the invoice (except for the flight tickets/ hotels or other third-party services) will be issued to the customer.
7.2 TRIP CANCELLATION BY WALLACEA DIVE CRUISE FOR OTHER REASONS:
Wallacea Dive Cruise reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the earliest possible date. In this case, Wallacea Dive Cruise will refund the customer.
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